Refund policy

Last updated: October 22, 2026

10-day returns

You may request a return within 10 calendar days after your item is delivered. Email info@grodrones.com with your order number and the item you would like to return.

For a change-of-mind return, you are responsible for return shipping costs. Please contact us before arranging shipment so we can provide packing instructions and the correct return location.

GroDrones covers return shipping for incorrect items, products that arrived damaged or defective, and approved warranty returns. For these returns, we will provide a prepaid label or arrange return freight.

Condition and restocking fees

Unopened items returned in their original condition have no restocking fee. Opened items must be in good working condition and include the original accessories, documentation and packaging. Opened returns for a change of mind have a restocking fee of 20% of the returned item's purchase price after discounts.

We do not charge a restocking fee for an incorrect item or a product that arrived damaged or defective. Please tell us about any damage or product problem when you contact us. Do not ship a damaged battery without our return instructions.

Refunds

After the return is received and inspected, we will confirm the refund and issue it to your original payment method. Any applicable restocking fee is deducted from the refund. Original delivery charges are not refunded for a change-of-mind return. If we sent an incorrect item or the item arrived damaged or defective, we cover the related shipping charges.

Your bank or payment provider may need additional time to post the refund.

Product support

For a product problem or warranty question, contact us with your order number, product serial number and a description of the issue. We will help review the issue and coordinate any approved warranty return before you ship the product. The 10-day return window does not replace any applicable warranty or rights under law.