Shipping policy

Last updated: October 22, 2026

Where we ship

We ship equipment to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses or international destinations.

Shipping charges

Your shipping charge is shown at checkout before payment. Orders with a merchandise subtotal of $6,500 or more after discounts receive free standard shipping. Taxes and shipping charges do not count toward that amount. No code is needed.

The Matrice 4T and Mavic 3M include free standard shipping. Other items have fixed shipping charges, which can combine in a mixed order. The final checkout amount includes the shipping charges for the items in your cart.

We honor the shipping amount shown when you place your order. You will not receive an additional shipping bill for that order.

Delivery and tracking

Delivery timing depends on the equipment and destination. Large equipment may travel by freight, and items in one order may arrive separately. We will provide tracking or delivery details when your order ships.

If an item is unavailable or a shipment is delayed, we will contact you with the available options. You may agree to a revised shipping date or cancel the unshipped item for a full refund. If we cannot fulfill your order, we will cancel the affected items and refund the amount paid for them, including any related shipping charge.

Delivery questions

If an order arrives damaged, incorrect or incomplete, contact info@grodrones.com. Keep the packaging and, when possible, include photos so we can help resolve the issue.

For return instructions, see our Return and refund policy.